For all technology lovers, owning a Ring Video Doorbell brings next-level excitement. Having a Ring Video Doorbell means you never have to get up and look through a peephole again!
But what to do when this amazing gadget malfunctions? Or the doorbell cannot connect to the Wi-Fi network, and you need to reset it?
This article will share all the steps you need to follow to properly reset any Ring Doorbell model.
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When Should You Do a Reset?
Before we jump right into the steps of resetting a Ring Video Doorbell, you need to be specific in which cases you should consider resetting it.
First of all, resetting any smart device should not be your first option when facing troubleshooting. Resetting a Ring device often leads to valuable information and data loss. Still, that is not the case with these smart ring doorbells.
The Ring Video Doorbell usually stores very little info, such as your Wi-Fi password and videos from the integrated camera. Though, if you own a Ring Video Doorbell, make sure you download all videos before doing a reset.
If you plan to sell your device, it is good to have it reset. For example, if you are a Ring Doorbell owner looking to reset your ring doorbell, this might be because you want to remove the device from your account. Another scenario where smart doorbells require a reset is when they are stuck in Setup Mode. It usually happens during the initial setup of the device.
The last problem that can be resolved with a simple reset is to fix any connectivity issues. If the Ring Video Doorbell cannot connect to the internet or your smartphone, and you have tried every method in the manual, then it is time to reset your ring doorbell.
Wi-Fi Troubleshoot: How To Reset Your Ring Video Doorbell?
Now that you’ve learned which cases you should hit the reset button, we can move to the reset steps. Whether the ring doorbell has trouble connecting to the Wi-Fi or changing the network to a new one, you need to reset the device.
It will help put the Ring Video Doorbell into Setup Mode to change the Wi-Fi settings. When the device is in Setup Mode, it broadcasts a temporary network signal that connects to the Ring App. This step helps the Ring device communicate with your home network later on.
To put a Ring Doorbell into Setup Mode, you need to press the orange button located on either the back of the device or the camera’s right side. Once your ring doorbell is in setup mode, it will show a rotating light.
If the resetting does not solve the problem by any chance, you can try doing a factory reset on the doorbell.
To simplify this, here are the four steps you should follow to do a factory reset of a Ring Video Doorbell:
- Remove the Ring Doorbell from the wall with a screwdriver.
- Find the orange reset button that can be either on the back or the right side of the device.
- Press the knob and hold it for at least 15 seconds.
- To be sure that the device is restarting, you should wait for the sparkling light to appear on the front.
The previous steps will help you restart your Ring Video Doorbell and hopefully fix all the problems related to Wi-Fi connectivity. However, if you need to change the network on your doorbell, here are the steps to do that:
- Remove the doorbell from the wall;
- Once the bell is removed, open the Ring App on your cell phone
- Find the ‘Device Health’ menu
- Select the ‘Change Wi-Fi’ option and find the new network
- After the network is chosen, hold the orange button once again
- The device will reset. It will connect to the new network and get out of Setup Mode by itself.
In most cases, this procedure does its magic, and your doorbell should work just fine. Still, on some occasions, it may not be enough.
If the Ring Video Doorbell keeps disconnecting or shows the ‘Unable to Connect to Wi-Fi’ message, you need to take extraordinary measures. Here is what you can do to fix all Wi-Fi errors:
- The Ring Video Doorbell requires a connection of 2.4 GHz, so you need to check your Wi-Fi connection; if your connection speed is slower, it will not work correctly.
- If the connection is okay, then try switching your router for 10 minutes and restart both the router and the device once again.
- Ensure that your Wi-Fi is on a channel between 1 and 11. Remember that the Ring Doorbell does not work with channels 12 or 13.
- If nothing of this helps, it is time to call Ring Technical Support.
Factory Reset vs. Hard Reset
Factory reset is not the same as a Hard reset. However, the Factory reset is easier to perform, and you should always try that before moving on to Hard Reset.
Here are the steps to doing a Factory Reset on a Ring Video Doorbell:
- Remove the Ring Doorbell;
- Click and hold the orange reset button for at least 10 seconds;
- The light on the front of the device should flash a couple of times;
- After that, your device will be on the factory default mode.
Many problems cannot be solved with a simple factory reset. If you are facing any other issues or you cannot access the Ring App, try doing a hard reset:
- After the device is fully charged, remove the faceplate;
- In front of the camera, there should be a black button;
- Hold the black reset button down for at least 10 seconds;
- After you release it, the doorbell should show a flashing light to show that it is restarting;
- Once it is restarted, press the black reset button on the front;
- It will put the doorbell into Setup Mode so you can connect it to your home Wi-Fi network.
How To Remove Ring Doorbell From Its Ring Account?
Although many people think resetting the ring doorbell is necessary when removing a Ring account, that is not entirely true. Still, if you plan to remove the device from the Ring App, know that you are eliminating all data stored in your account.
For this reason, we recommend downloading all videos before you reset the device and remove your account. After you are done, follow these steps to remove the ring doorbell from your account:
- Open ‘Ring App’ and tap the Ring Doorbell image that shows the owner;
- After that, tap the gear icon that is in the upper right corner;
- Press the ‘Remove Device’ button that is located on the bottom;
- On the pop-up window, choose the ‘Delete’ option;
- The device is no longer within your Ring App and is ready to be set up with another account.
How To Reset Ring Doorbell?
Every model works and looks different; hence resetting other Ring Doorbell models means following slightly distinct steps. Let’s start with the first generation, the Ring Doorbell.
How To Reset First Generation Ring Doorbell?
Here is the course of action you need to take to reset a first-gen Ring Doorbell:
- Check if the battery is correctly inserted into the Ring device;
- Remove the ring doorbell from the wall, and turn it on the backside;
- Find and press the big orange button;
- Hold for at least 15 seconds, then release it;
- Right after you release the button, ring the doorbell;
- Once the device is restarting, the device light should flash a couple of times;
- If the restart is done correctly, the doorbell will return to its factory default settings.
How To Reset Second Generation Ring Doorbell?
Very similar to the previous generation, here are the steps to doing a factory reset on a Ring Doorbell 2:
- Make sure that the battery of the device is placed correctly;
- Remove the doorbell from the faceplate;
- Find a black button right in front of the camera;
- After you find it, click and hold it while counting to 15;
- Release it and ring the doorbell;
- If the ring doorbell light flashes at least two times, then the device is restarting;
- After the restart is done, the doorbell will be back to the default settings.
How To Reset Ring Doorbell Pro?
The main difference between the Ring Doorbell models is the location of the reset button. Here are the steps to doing a factory reset on a Ring Doorbell Pro:
- Check if the Ring Doorbell Pro is hardwired
- Turn the Doorbell on;
- Find the black button on the right side of the device;
- After you find it, click and hold it while counting to 15;
- Release it and ring the doorbell;
- If the doorbell light flashes at least two times, then the device is restarting;
- After the restart is done, the doorbell will be back to the factory settings.
The steps are the same for the Ring Doorbell Elite model; only the placement of the reset button is in the front, above the camera.
Conclusion
We hope this article has served as a guide to fixing your doorbell issues and learning how to reset your ring doorbell.
Now that you know in which cases you should restart your Ring Doorbell device and which steps to follow to ensure a proper restart, we hope your device will never malfunction again. And if it does, we know you will learn how to fix it!